Order cancellation

All orders can be canceled until Refunds & Returns Policy shipped. If your order has been paid and you need to change or cancel it, you must contact Refunds & Returns Policy within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Returned products must be in their original condition unused and unwashed, with labels attached and all packaging present and undamaged. Due to the delicate nature of the Items and Hygiene concern, a 9$ restocking fee will be applied on your refund.

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
  • you receive the wrong item
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
  • *You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on the Contact Us page.

 

To start the process Send an Email to us at Service